Thales offers an extensive and constantly expanding array of value-added Avionics Services for the civil aviation market, from user training to outsourced management of infrastructure, IT systems and service engineering. In addition to maintaining ongoing contacts with customers, these services enable Thales to strengthen its long-term business relationships in the sector.
Proximity to customers is crucial to providing the most comprehensive services. Thales has developed a robust global support network, rolling out hubs and support centres near each major centre of airline operations.
With customer satisfaction the priority from the moment an aircraft is purchased, Thales ensures its systems are serviced with TopServices, a comprehensive range of services dedicated to providing outstanding global support anytime, anywhere. TopServices includes an airline operation centre, a global repair and support network, and comprehensive training solutions for cabin crew and maintenance personnel.
TopServices also includes the TopCare programme, designed to provide a guaranteed level of in-flight entertainment performance. As the aircraft matures, Thales provides critical training and initial provisioning, in addition to maintenance, spare parts, product support and obsolescence management, helping customers anticipate economic and market needs in advance.
OEM Services is a joint venture company created by Thales, Diehl Aerospace, Liebherr-Aerospace and Zodiac ahead of the A380’s entry into commercial service. It aims to provide airlines with a single interface for aircraft component maintenance including door-to-door logistics.
Thales has more than 1,300 highly qualified experts dedicated to our customer service. Our efforts have not gone unrecognized: Thales has scored a record performance with a 4th place for avionics in the 2008 Airbus Supplier Support ranking .